Support
Expert coverage, every step of the way
In addition to comprehensive training and implementation programs, Ultriva's global support operation assists customers via phone and online.
  • Phone support is available for both users and IT professionals for both bugs and other usage issues.
  • Ultriva online support is available to all registered users and includes:
    • Bug reporting and status tracking.
    • Enhancements requests
    • Access to FAQ's
Support Information:
Standard support is available Monday through Friday and Premium support is available 7 days a week.

Midwest Support Center:
7.00 AM to 5.00 PM Central Time
Phone Number: (314) 298 4834
Northern California, Headquarters:
9.00 AM to 6.00 PM Pacific Time
Phone Number: (408) 248 9803 ext-2

E-Mail support is available during off hours.
Standard support is available Sunday night through Thursday night and Premium support is available 7 days a week at support@ultriva.com.

For more information on Standard or Premium support or Ultriva maintenance benefits, call (408) 248 9803 ext-3 or E-Mail: ultrivasales@ultriva.com
Quick Links
Case Studies
Prev
Rexnord Corporation
Next
  • Customer Profile
    Rexnord is a diversified multi-platform industrial company that manufactures and markets power transmission and water management products. Their last year revenue was $1.3 Billion and has over 6800 employees.
    Customer Goals
    To reduce the customer Lead Time from 15 days to less than 2 days. To reduce the raw material and WIP inventory by about 20%.
    Ultriva Solution
    Click here
  • Customer Profile
    A. O. Smith is one of the world's leading manufacturers of residential and commercial water heating equipment, offering a comprehensive product line featuring the best-known brands in North America and China. A. O. Smith is also one of the largest manufacturers of electric motors for residential and commercial applications in North America.
    Customer Goals
    Reduction of inventory, get visibility to supply base. Realign resources. Eliminate Stock outs.
    Ultriva Solution
    Click here
  • Customer Profile
    The Commercial Vehicle Group (CVG) is a global leader in commercial vehicle system solutions for the heavy duty truck, construction, agricultural, industrial, marine and specialty industries. They have over 30 plant locations across their Truck and construction divisions.
    Customer Goals
    Elimination of stock outs and streamlining the lean process with the suppliers.
    Ultriva Solution
    Click here
  • Customer Profile
    Emerson is a diversified global manufacturing and technology company. Emerson offers a wide range of products and services in the areas of climate technologies, network power, storage solutions, professional tools, motor technologies, and industrial automation.
    Customer Goals
    Corporate mandate was to go lean. One of the key first steps in accomplishing the goal was to implement Electronic Kanban across all their plants.
    Ultriva Solution
    Click here
  • Customer Profile
    AGCO is one of the world's largest manufacturers and distributors of agricultural equipment. AGCO’s brands are sold in more than 140 countries and their annual revenue last year was $8.4 billion.
    Customer Goals
    Stream line purchasing for their long lead time parts and reduce the whiplashing of suppliers.
    Ultriva Solution
    Click here
  • Customer Profile
    Dresser is a worldwide manufacturer and marketer of products used across the energy infrastructure value chain for the production, transportation, processing, storage, and distribution of oil and gas and other energy resources.
    Customer Goals
    For the plant in France, to stream line purchasing for engineered to order parts (with very long lead times).
    For the Alexandria plant, to reduce raw material and work in process inventory.
    Ultriva Solution
    Click here
  • Customer Profile
    McKesson Medical-Surgical delivers a comprehensive offering of medical-surgical supplies, medical equipment and health care technology-related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country.
    Customer Goals
    Stream line purchasing process to reduce the purchasing administrative cost and move to pull-based replenishment to eliminate stock outs.
    Ultriva Solution
    Click here
  • Customer Profile
    Trane is one of the largest manufacturers of residential and commercial air conditioners in US. They have become part of Ingersoll-Rand’s Hussman division in late 2008.
    Customer Goals
    Establish a pull system and reduce inventory dramatically.
    Ultriva Solution
    Click here
Clients
 
Please select a site to login Close
Kanban.com Supply Chain
Inventory Optimization Tool